Privacy & Confidentiality

Privacy & Confidentiality

Coutant Private Veterinarian takes your privacy seriously – Dr. Elise Robertson and her collaborators guarantee complete confidentiality: we do not sell, market, or publish your information or any detail regarding your pet. Our records are private, and our services are compliant with European GDPR, California Consumer Protection Act (CCPA) and the CAN-SPAM act. For more information, please keep reading our Privacy Policy below:

Coûtant Private Vet – Privacy Policy

Last updated: 15th October 2022

We are committed to protecting your privacy. This Privacy Policy applies to the information and data collected by Coûtant Private Vet when you interact with us on our websites or through other channels, and when you use our products and services. This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data. It also describes your choices and rights with respect to your Personal Data, including your rights of access and correction of your Personal Data.

If you do not agree with this Privacy Policy, you should not use our websites or our services. 

We update this Privacy Policy from time to time and we encourage you to review this Privacy Policy periodically. For the purposes of this Privacy Policy “Personal Data” shall mean any information relating to an identified or identifiable individual where such information is protected similarly as personal data or personally identifiable information under applicable Data Protection Laws.

If you have any questions about this Privacy Policy or our treatment of your Personal Data, please contact us at the details provided in the section Data Protection Officer.

Contents

1.      What Information We Collect About You.

2.      How We Use Your Information.

3.      How We Share Information We Collect

4.      How We Store and Secure Your Information.

5.      Cookies and Similar Technologies.

6.      How to Access & Control Your Personal Data.

7.      CCPA – California Privacy Rights.

8.      Data Protection Officer

 

1.    What Information We Collect About You

When you interact with us via our website, we may collect Personal Data and other information from you, as further described below.

When You Visit Our Website, we collect Personal Data from you when you submit web forms or interact with our websites, for example subscribing to a newsletter, submitting a form, or requesting information. We may ask for your email address, first and last name, and other similar business information. You are free to explore our website without providing any Personal Data about yourself. 

We collect usage data when you interact with our website. We might engage third-party providers to collect usage data, and we only share data with these providers in an unidentified manner. Usage data includes metrics and information regarding your use and interaction with our website such as what pages you peruse the most.

When you access our website via our mobile applications, we might automatically collect information such as your device model and version, operating system, or device identifier.  

 

2.    How We Use Your Information

a.     To Provide our Services 

We use the information you provide to market and promote our services, and other offerings. We use this information to promote the use of our services to you and share promotional and information content with you in accordance with your communication preferences. 

We may also reach out to you via telephone to ask about Coûtant Private Vet products or services you may be interested in.

b.     Third Parties 

We might receive information from third party service providers. We may receive and use this information from these service providers in combination with other information we collect through other means described in this Privacy Policy for the purposes of providing you with updates and information about our services, and tailoring the website to improve user experience. 

c.      Social Media Features

Our websites include social media features, such as the Facebook ‘like’ button and widgets, such as “share” buttons. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

d.     GDPR Legal Basis for Processing Personal Data (EEA and UK visitors only) 

If you are a website visitor located in the European Economic Area (“EEA”) or United Kingdom (“UK”), Coûtant Private Vet is the data controller of your Personal Data. Coûtant Private Vet’s Data Protection Officer can be contacted Officer at the details provided in the section Data Protection Officer.

Coûtant Private Vet will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you.

If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data). Similarly, if we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

 

3.    How We Share Information We Collect

We do not share your data with third parties unless you give us consent to do so.

We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

 

4.    How We Store and Secure Your Information 

 a.     Data Storage and Security 

We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures.

b.     Retention of Personal Data

We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

We will delete this information at an earlier date if you so request. You can do so by contacting our Data Protection Officer at the details provided in the section Data Protection Officer.

If you have elected to receive communications from us, we retain information about your preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using our website.  We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created. 

 

5.    Cookies and Similar Technologies

When you visit our websites, or request more information about our company, we collect information automatically using tracking technologies, like cookies and tracking pixels.

a.     What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. 

Cookies provide a convenience feature to save you time or tell the Web server that you have returned to a specific page.

Cookies set by Coûtant Private Vet are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”.  Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

b.     Why do we use cookies?

We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website. 

This data is used to deliver customized content and promotions within the Coûtant Private Vet Website to customers whose behaviour indicates that they are interested in a particular subject area. Third parties serve cookies through our Websites for analytics and other purposes.  This is described in more detail below.

c.      What types of cookies do we use and how do we use them?

The specific types of first and third party cookies served through our Websites and the purposes they perform. These cookies include:

  • Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website.
  • Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
  • Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website are being used or how effective our marketing campaigns are, or to help us customise our Websites for you.
  • Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
  • Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Website through third party social networking and other websites. These cookies may also be used for advertising purposes too.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie banner when you first visit our Website.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As how you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

d.     Advertising 

We partner with third party ad networks to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out. As how you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

The use of cookies and web beacons by any third party is not covered by our Privacy Policy. 

 

6.    How to Access & Control Your Personal Data

a.     Reviewing, Correcting and Removing Your Personal Data 

You can request access, correction, updates, or deletion of your Personal Data.

If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your Personal Data. Contact details for data protection authorities in the EEA are available here).

To exercise any of these rights, contacting our Data Protection Officer at the details provided in the section Data Protection Officer. We will respond to your request to change, correct, or delete your data within a reasonable timeframe and notify you of the action we have taken.

b.     To Unsubscribe from Our Communications 

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, updating your communication preferences, or by contacting our Data Protection Officer at the details provided in the section Data Protection Officer.

 

7.    CCPA – California Privacy Rights

This section applies only to California consumers. For purposes of this section “Personal Information” has the meaning given in the California Consumer Privacy Act (“CCPA”). It describes how we collect, use, and share California consumers’ Personal Information in our role as a business, and the rights applicable to such residents. The California Consumer Privacy Act (“CCPA”) requires businesses to disclose whether they sell Personal Information.

Coûtant Private Vet is a business, and does not sell Personal Information.

Coûtant Private Vet does not sell Personal Information to third parties (pursuant to California Civil Code §§ 1798.100–1798.199, also known as the California Consumer Privacy Act of 2018). 

 

8.    Data Protection Officer

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Dr. Elise Robertson
  • Coûtant Private Vet
  • 4 OLD PARK LANE, MAYFAIR, LONDON W1K 1QW